Payments & refunds
Refunds
If you changed or cancelled a booking and are eligible for a refund, it will be processed within 24 hours of the cancellation request being received. It then depends on your card provider as to how long it will take before the refund is received on ...
Payment methods & options
Payment methods for your booking vary according to the accommodation and the payment option you select. Payment methods The payment methods (eg. Visa, Mastercard, American Express etc) that are available for your booking are shown on the ...
Troubleshooting declined payments
If your payment was declined, there could be a few different reasons; You exceeded your card limit. Check whether the card has enough funds available or contact your card issuer to increase your spending limit. You may have entered incorrect details, ...