Booking details & changes
Incorrect email address
If you've realised that you have entered your email address incorrectly when booking your stay, please contact firstname.lastname@example.org with your correct email address. Please include your full name and itinerary number. Our team will ensure your ...
If you can't retrieve your itinerary online, or if there is no booking showing in your customer portal, there are few likely reasons... You made your original booking via our support team Only bookings made online can be retrieved & changed ...
Change a booking
Plans can change - we understand! Here's what you need to know about making changes to your booking. Bookings made online If you made your booking online, you can also make changes to your booking online. Retrieve your booking by clicking on the ...
Cancel a booking
Have your plans changed? That's totally fine. We make it easy to cancel most accommodation bookings online. Whether you'll receive a refund depends on the type of booking you made and how close you are to the check-in date. Non-refundable bookings ...
Check-in & check-out
Find out everything you need to know about checking in and checking out of your accommodation. Check-in You can arrive any time from the check-in time listed on your itinerary. If you are arriving earlier, please note that your accommodation may not ...
View your itinerary
Upon completion of your reservation, you will receive an email confirmation with your itinerary including the booking details, price breakdown, accommodation contact details and our 24/7 booking support number. You can also retrieve your itinerary ...